I went through the McDonald’s drive-thru to get my 54 cent ice cream cone. The kid on the speaker was exceptionally friendly and pleasant. When I got to the first window, I asked if he was the guy that took my order. Yes, he was. I told him how nice it was to be treated in such a friendly manner and he grinned from ear to ear. He told me he tries to make a difference every day. He said about once a month or so, someone makes a comment like I did and it makes his day.
I chuckled and told him about the blog I wrote entitled “Customer Service is Dead.” He asked for the web address. Then he asked me to promise him I would write an update and let everyone know there is hope in the world. I gave him my word.
I drove to the next window to get my ice cream and asked for the manager. She walked over with that look on her face. You know the one. “Now what the hell happened?” I told her the boy at the first window was fantastic and again I saw a grin from ear to ear. She said they love him there. He’s a great kid. Very active in his church, pleasant, helps people all the time. Then she said, “You know, there isn’t much customer service to be found these days.” So I told her about my blog too.
So here you are, young boy who brings hope to the world. If you actually read this, please send me a comment.