I had lunch with a friend today who said sometimes she doesn’t want to read my blogs because they make her sad. It’s a Catch-22 because she knows I speak the truth about my life and wants to know what is going on, so what to do? I really do try to develop positive mindsets, but I guess the blog-worthy stuff tends to be the more difficult things…
I don’t have a great topic today. I have spent the last 24 hours dealing with cell phones. Mine hasn’t worked properly since January. When I say that, I mean it totally stops making phone calls or sending texts. It’s as useful as a paperweight. My dad was eligible this week for an upgrade.
I know I have mentioned before that the age of consumers is close to dead. I’m an intelligent woman with four businesses and a Master’s Degree. Yet I think you need to be a rocket scientist to figure out what the hell is even going on nowadays.
First, let me say that seeing a Verizon logo on a store does not mean that the store is a corporate store. That is the first thing you need to know. How do you tell the difference? The only way I can tell is to call the Verizon number and ask. An authorized Verizon retail store is still not the same as corporate. They don’t have the same information and services, but they certainly want you to think they are all alike.
For example, yesterday I took Dad in. He wants a simple phone. No touch screen. No internet. Eligible for an upgrade. I ended up paying $108 for the phone, and will pay a $40 upgrade fee on my bill as well. They make it sound great because you get a $50 rebate eventually. I still thought it seemed like a lot considering it is only a basic phone and he was entitled to an upgrade.
This morning I called Verizon because I was having problems with his texting. In that call, the wonderful woman on the other end said she noticed I’ve been a Verizon customer for over 15 years. What do I think of them? I told her I was trapped. Verizon has the best actual phone service out there. But their customer service has sucked the last few years. After we talked for a few minutes, I was already in my car driving back to the store before I got off the phone with her.
Turns out my dad’s phone should have only cost 99 cents. Yes, you read that correctly. If I wanted to buy the phone outright, it costs $89. That joker told me yesterday if I bought the phone it would cost $349.
I could go on and on and on with all the explanations and excuses and reasons I’ve been given today. In the end, I don’t care. I understand businesses have to make a profit, but PLEASE. This was ludicrous.
Literally four hours later, Dad and I both have new phones and paid reasonable amounts after going to a CORPORATE store. But now I’m back in idiot mode. I couldn’t even figure out how to answer the damn thing. I have a long list of questions that I have to figure out. I’m sure I will spend many more hours on the phone and computer trying to set up the phone and use it properly.
On a good note, while I was blogging, the woman I spoke with on the phone actually called me back to see how things worked out. She gave me her email address to contact her, and has set up follow-up appointments to check in with me. I told her she gets a special paragraph in the blog 🙂 So customer service isn’t dead, but it is barely breathing. It is now 5:15 and I’m well aware that I have lost another almost entire business day just trying to get things to work that are supposed to work.
Yikes. Sigh. Eye roll.
Tomorrow is another day.