After twenty plus years with the same email address, Verizon is not supporting their email anymore. The process to switch over is relatively simple, but I thought this was a good time to try to wean away from Verizon anyway. Sending everyone an email and saying “use this address instead” is simple enough. But you can’t possibly imagine how many websites I’ve signed in on over a couple of decades. And the book? Well, I have an entire spreadsheet of websites and passwords from anything to production to marketing.
Every day, instead of deleting most of the emails I get, I’ve been reading them carefully. I click on the website and then search for a place to click where I can change my email address. Sounds simple enough, right? Holy crap…wrong!
One of the most difficult sites to change was Facebook. I had to google several times how to do it, and believe me it wasn’t easy. The worst one? You’ll never guess. Verizon! I spent God knows how long pouring over the website and couldn’t find anyplace to change the address. I then spent over 30 minutes on the phone with them. I got transferred four times. Finally, “Brian” completely understood what I was trying to say and it took him 45 seconds to fix it. I explained it the same way every time, but somehow, only Brian had the ability to understand. Over 30 minutes for a less than a minute fix. So frustrating!
Then came Apple. I’m not an Apple person, but when my first book came out, we had to develop the ibook format and set up an account. I spent hours on-line but couldn’t change anything because I couldn’t get past the security questions. On the phone forever. Got sent to a Senior Analyst. Spent two days with her until she broke the news there was nothing they could do for me. So I set up a schedule for myself. I could try every eight hours to get in and then it would get locked. I made a list of every possible answer to the security questions and kept a typed list of what I had tried.
Question was, what is the first thing you learned to cook?
If you know me, you will chuckle at that. I CAN cook, but I DON’T cook. At least not very often. Faithfully, every day, I tried to break through the damn security.
mac and cheese
macaroni and cheese
mac & cheese
macaroni & cheese
Do you see the frustration? Hitting my head on the wall, day after day after day. The only response I would get is, “That answer does not match our records.”
Then today, I almost passed out. I actually answered the question and was able to get into the program. Guess what the right answer was. Come on, guess!
I’m going to invest in a helmet to cut down on injuries from banging my head on the wall.